Terms of Service

1. Who these Terms bind

These Terms of Service (the “Terms”) are a binding agreement between you and Park Lane Real Estate LLC, a North Carolina limited liability company doing business as DealLevel (“DealLevel,” “we,” “us,” or “our”). They govern your access to and use of the DealLevel websites, applications, calculators, reports, and related services (together, the “Service”).

By creating an account, including by continuing with Google or Apple, or by otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. The Service is a tool, not advice

The Service runs calculations on the inputs and assumptions you supply and presents the results. Results include deal metrics and the answer on whether a deal works, AI-generated readings of a deal and answers to questions about it, property lookups (public records, estimates, and similar homes listed or recently sold nearby), and rent, value, or after-repair-value estimates (together, “Outputs”).

Outputs are informational only. They are not financial, investment, tax, accounting, legal, appraisal, brokerage, insurance, or lending advice, and they are not an offer, solicitation, or recommendation to buy, sell, finance, insure, or lease any property or security.

2.1 No professional relationship

We are not your broker, agent, fiduciary, appraiser, lender, insurance producer, or advisor, and using the Service does not create any of those relationships. We also work in real estate, and any license we or our principals hold in any state is held for that business. Nothing in the Service is us representing you, soliciting a listing, quoting or binding insurance, or offering to transact with you. Where a licensed activity is involved, engage a professional licensed in the property’s state.

2.2 Estimates and defaults

Many figures in the Service are estimates or defaults, including figures scaled from a purchase price when actual data is not available, such as property taxes, insurance, maintenance, and holding costs. We label estimates where practical. You are responsible for replacing every estimate with a verified figure before you act on a result. The Service does not confirm that the figures you enter are true, so a result is only as good as the inputs behind it.

2.3 AI and third-party data

Some features send your inputs to a third-party AI provider and rely on web search and other third-party sources. AI systems produce output that reads as confident and can still be incomplete, outdated, or entirely fabricated, including invented figures and sources. Third-party data can be inaccurate, and we do not check it against the property ourselves. Public property records in particular can lag behind the property itself and miss recent additions, renovations, or other changes. We do not review Outputs before you see them and we do not warrant their accuracy. Verify every material fact with the primary source and with licensed professionals before you make a financial decision. That includes price, rent, comparable sales, taxes, insurance, HOA dues, condition, permits, zoning, occupancy, and title. Similar homes the Service shows nearby are listings with asking prices, not completed sales.

2.4 No promise of results

We make no representation or guarantee about the returns, profit, cash flow, appreciation, occupancy, financing terms, or tax treatment you will achieve. Any figure the Service displays is a projection from assumptions, not a forecast and not a promise. Actual results can differ sharply from any projection because of changes no calculator can predict, such as in interest rates, the financing available to you, market and economic conditions, or the law. Examples, sample deals, and marketing materials illustrate how the tool works and are not typical results, because there are no typical results.

2.5 Assumption of risk

Real estate investing carries substantial risk, including loss of your entire investment and liability beyond the amount you invested. You accept that risk. Every decision you make using the Service is yours alone, made on your own judgment and your own due diligence, and you agree not to treat any Output as the basis for a decision without independent verification. Modeled or past performance does not predict future results.

2.6 Reports you share with others

If you share a report or Output with a lender, partner, seller, buyer, or anyone else, you do so on your own responsibility and as your own work product. We owe no duty to those recipients, they may not rely on the Service, and you will not present an Output as an appraisal, inspection, underwriting decision, audited figure, or advice from us. A report in your materials does not mean we endorse you, the property, or the deal. All of this applies whether or not the copy you share still shows our disclaimer or our name.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service for a company or other entity, you represent that you are authorized to bind that entity, and “you” means both you and that entity.

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for everything done under your account. Tell us promptly at support@deallevel.io if you suspect unauthorized access. You may not share, sell, or transfer your account. If you sign in with a third-party identity provider, that provider’s terms also govern your use of it.

4. Free tools and account features

Running a calculator requires a free account. Inputs you enter into the calculators are saved in your browser so a page reload does not lose your work; they are not saved to your account unless you save a deal. If you clear your browser storage, we cannot restore them. Saved deals, portfolio views, reports, and AI features are stored on your account.

5. United States only

The Service is offered from and intended for use in the United States. We make no representation that it is appropriate or available anywhere else, and we do not offer it to individuals in the European Economic Area, the United Kingdom, or Switzerland. If you access it from outside the United States you do so on your own initiative and are responsible for compliance with your local law.

6. Fair housing and lawful use

You agree to use the Service in compliance with all applicable laws, including the federal Fair Housing Act, the Equal Credit Opportunity Act, and state and local fair housing, landlord-tenant, licensing, advertising, and short-term-rental laws. You may not use the Service to discriminate against any person on the basis of race, color, religion, sex, familial status, national origin, disability, or any other protected characteristic. You are responsible for confirming that your intended use of a property is lawful where the property sits.

7. License and acceptable use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business or personal investment analysis. You agree not to:

• copy, resell, sublicense, or run the Service for third parties as a service bureau, except as a plan you purchase expressly allows;
• reverse engineer, decompile, or try to derive the source code, prompts, or underlying models of the Service, except where law forbids that restriction;
• scrape, crawl, or use automated means to access the Service, or circumvent any rate limit, usage cap, paywall, or access control;
• create multiple accounts to evade usage limits, or resell your allocation of AI requests;
• submit content you have no right to submit, or use the Service to infringe intellectual property, contract, or privacy rights, including the terms of a listing service or MLS you copy from;
• upload malware, probe or test the security of the Service, or interfere with its operation or with other users;
• use the Service or its Outputs to train a competing model or build a competing product;
• misrepresent an Output as a professional appraisal, inspection, underwriting decision, or advice from us to any third party; or
• use the Service for any unlawful or fraudulent purpose.

8. Your content

You keep ownership of the deals, addresses, assumptions, photos, listing text, and other content you submit (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and transmit Your Content, including to the providers described in our Privacy Policy, for the sole purpose of operating, securing, supporting, and improving the Service for you. We do not use Your Content to train AI models.

This license ends when you delete Your Content or your account, except for copies that may remain as our Privacy Policy describes, such as routine backups, and copies we must keep by law. You represent that you have the rights necessary to submit Your Content and that it violates no law or third-party right. We may remove content that we reasonably believe breaches these Terms.

9. Feedback

If you send us ideas, feature requests, or other feedback, we may use it without restriction, compensation, or obligation to you, and you agree we owe you nothing for it. Do not send us confidential information you expect us to keep secret.

10. Our intellectual property

The Service, including its software, calculation logic, interfaces, text, design, and the DealLevel name and logo, belongs to us and is protected by intellectual property laws. Except for the license in Section 7, you get no rights to it. You may use and share reports the Service generates for your own deals, including with lenders, partners, and advisors, as long as you do not remove our disclaimer and you observe Section 2.6. You may say truthfully that you use DealLevel, but you may not use our logo, or use our name in a way that suggests we sponsor, endorse, or partner with you, without our written permission.

11. Copyright complaints

If you believe content on the Service infringes your copyright, send a notice to our designated copyright agent: Copyright Agent, Park Lane Real Estate LLC, 4111-E Rose Lake Dr #8856, Charlotte, NC 28217, phone (980) 202-0941, email support@deallevel.io. Include your contact information; the work you claim is infringed; the material and where it appears; a statement that you believe in good faith the use is unauthorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature.

If we remove something you added because of a notice, we will tell you. If you believe it was removed by mistake, you may send the agent a counter-notice with your name, address, and phone number; what was removed and where it appeared; a statement, under penalty of perjury, that you believe in good faith it was removed by mistake or misidentification; your consent to the jurisdiction of the federal court for the district where your address is, and to accept service from the person who sent the notice; and your signature. Unless that person tells us within 10 business days that they have sued, we may restore the material 10 to 14 business days after we receive your counter-notice.

We remove or disable material we find infringing, and we close the accounts of people who repeatedly infringe.

12. Third-party services and links

The Service integrates third-party services and may link to third-party websites and listings. We do not control them and are not responsible for their content, accuracy, availability, or practices, and your use of them may be governed by their own terms and privacy policies. Showing a third-party link, listing, or service does not mean we endorse it. A third-party outage may make part of the Service unavailable, and Section 18 governs our liability for that.

The Service includes Google Maps features and content: the street photos of properties and the maps of similar homes nearby. Use of Google Maps features and content is subject to the then-current versions of the Google Maps End User Additional Terms of Service and the Google Privacy Policy.

13. Plans, billing, renewal, and cancellation

Parts of the Service are free with usage limits. Paid plans, when offered, are billed in advance through our payment processor, Stripe, at the price and interval shown at checkout. You authorize us and Stripe to charge your payment method on that schedule, and you agree to keep your payment details current. Stripe handles your card details directly under its own terms, and we never receive your full card number.

• Automatic renewal. A paid plan renews automatically for the same interval, at your plan’s price at the time, until you cancel. We show the renewal price and interval before you subscribe and ask you to agree to them. For a yearly plan, we email you a reminder 30 days before each renewal.
• Cancellation. You can cancel at any time online: on your Account page, choose Manage billing, then cancel your plan. If you cannot sign in, email support@deallevel.io from your account’s address and we will cancel it for you. Cancellation takes effect at the end of the current billing period and you keep access until then. Deleting your account yourself (Section 16) is different: it cancels your plan at once, your access ends with the account, and the unused part of the period is not refunded.
• Refunds. Fees are non-refundable, including for any unused part of a billing period, except where law requires a refund.
• Price changes. We may change the price of any plan, monthly or yearly, at any time. A new price never changes a period you have already paid for. It first applies at a renewal, and we will email you 7 to 30 days before that renewal. If you do not want the new price, cancel before then.
• Founding rate. If you subscribe at the founding rate, your plan renews at that same rate for as long as your subscription continues without a break, and price changes do not apply to it. If you cancel and subscribe again later, the price shown at that time applies.
• Discounts. A promotion code or discount lasts for the period it states. When it ends, your plan renews at its regular price.
• Taxes. Prices exclude taxes. You are responsible for them unless we are required to collect them.
• Failed payment. We may suspend or downgrade paid features if a payment fails and is not cured after reasonable notice. We are not responsible for fees your bank charges you, such as overdraft or returned-payment fees.
• Free trials. If we offer a trial, it converts to a paid plan at the end of the trial period unless you cancel first, and we will say so before the trial starts.
• Chargebacks. If you dispute a charge, contact us first. We may suspend an account with an unresolved chargeback while we sort it out.

If you purchase through a mobile app store, that store’s billing, renewal, and refund rules also apply, and you must cancel through your store account.

14. Beta and experimental features

We may label a feature beta, preview, or experimental. Those features are provided as is, may change or disappear without notice, may produce unreliable results, and are excluded from any commitment we make about the rest of the Service. Use them at your own discretion.

15. Usage limits, changes, and availability

AI features consume metered third-party capacity, so we apply per-user and per-IP rate limits and may adjust them to keep the Service running. We may add, modify, suspend, or discontinue any part of the Service, including turning AI features off entirely. Where a change materially reduces a paid feature you are actively using, we will give you reasonable notice first. We do not promise any particular uptime, or that the Service will work on every device or browser.

16. Suspension and termination

You may stop using the Service at any time. You can delete your account yourself on your Account page, under “Closing your account,” or ask us to delete it by emailing support@deallevel.io. Deleting it yourself cancels any paid plan at once, as Section 13 explains, and cannot be undone. We may suspend or terminate your access if you breach these Terms, if your use creates risk or legal exposure for us or others, if you have not paid, or if the law requires it. Except where speed is necessary or notice is barred, we will give you notice and a chance to cure.

On termination, the licenses each party granted end. If you want a copy of your deal data, ask for it before you delete your account yourself, because that removes your deals at once. The Privacy Policy explains how to make a request about your information and what may remain after an account is deleted. Sections 2, 8 (for retained copies), 9, 10, 13 (for fees already owed), and 17 through 25 survive termination.

17. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OUTPUT IS ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR PURPOSE. NO ADVICE OR INFORMATION YOU GET FROM US CREATES ANY WARRANTY NOT STATED HERE.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER DEALLEVEL NOR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, LOST INVESTMENT VALUE, LOST OPPORTUNITY, OR ANY PROPERTY ACQUIRED, DECLINED, OR DISPOSED OF IN RELIANCE ON THE SERVICE, WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply regardless of the theory of liability, protect everyone named in the first paragraph of this Section 18, and hold even if a remedy fails of its essential purpose. They do not apply to liability that cannot be excluded by law, including fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence. You agree that these limits are a fundamental basis of the bargain and that we would not offer the Service at these prices without them.

19. Indemnification

You will indemnify, defend, and hold harmless DealLevel and its members, managers, officers, and employees from any third-party claim, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of Your Content, your use of the Service, any Output you shared with or relied on for a third party, your violation of these Terms or applicable law, or your infringement of any third-party right. We will notify you of the claim, let you control the defense with counsel we reasonably approve, and cooperate at your expense. You may not settle a claim in a way that admits our fault or binds us without our written consent.

20. Disputes, arbitration, and class waiver

Read this section carefully. It changes how disputes between us are resolved and limits your rights in court.

20.1 Talk to us first

Before starting arbitration, send a written description of the dispute and the relief you want to support@deallevel.io and give us 30 days to resolve it informally. We will do the same before bringing a claim against you. This step is a condition of starting arbitration, and the deadline to file is paused while it runs.

20.2 Binding individual arbitration

If we do not resolve the dispute, you and DealLevel agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. If the AAA will not administer the case, the parties will agree on another established administrator, or a court may appoint one. The arbitration’s legal seat is North Carolina, but any hearing will be held by videoconference or telephone or, if the arbitrator decides it must be in person, in the county where you live. The arbitrator decides questions of arbitrability, may award the same individual relief a court could, and the award may be entered as a judgment in any court with jurisdiction. The Federal Arbitration Act governs this section. You pay only the filing fee the AAA Consumer Rules set for consumers, and we pay every other administrative and arbitrator fee.

20.3 Class action and jury trial waiver

YOU AND DEALLEVEL EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim and only that claim proceeds in court, and the rest of this Section 20 stays in effect.

20.4 Coordinated claims

If 25 or more similar demands for arbitration are filed by or with the help of the same law firm or coordinated group, the AAA’s Supplementary Rules for Mass Arbitrations apply to them. Each claim is still decided on its own facts, and any filing deadline is paused while a demand waits to be heard.

20.5 Exceptions

Either party may bring a qualifying individual claim in small-claims court, and either party may ask a court for injunctive or other equitable relief to protect intellectual property or stop unauthorized access to the Service. A request for public injunctive relief (a court order protecting the public at large, not only you) will be decided by a court, after any individual claims in arbitration are resolved.

20.6 Your right to opt out

You may opt out of Sections 20.2, 20.3, and 20.4 by emailing support@deallevel.io with the subject line “Arbitration Opt-Out,” or by writing to the address in Section 25, within 30 days of first accepting these Terms. Include your account email. Opting out affects nothing else in these Terms and will not affect your access to the Service.

20.7 Time limit

Any claim arising out of the Service must be filed within one year after it arises, or it is permanently barred, unless applicable law forbids shortening the period.

21. Governing law and venue

These Terms and any dispute arising from them are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and DealLevel consent to the exclusive jurisdiction and venue of the state and federal courts in North Carolina. Nothing here strips you of the protection of mandatory consumer law in your home state.

22. Changes to these Terms

We may update these Terms as the Service changes. We will update the effective date at the top and, for material changes, give reasonable advance notice by email or in the app. Changes apply going forward, not to disputes that already arose. Using the Service after a change takes effect means you accept the updated Terms. If you do not agree, stop using the Service and cancel any paid plan.

23. Notices and electronic communications

You agree to receive communications from us electronically, including service, billing, security, and legal notices sent to your account email or shown in the app, and you agree those satisfy any requirement that a notice be in writing. Keep your email address current. Formal legal notices to us must go to support@deallevel.io and, where these Terms require it, by mail to the address in Section 25. Unsubscribing from our marketing emails does not stop service and billing notices.

24. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service and replace any earlier version.
• Severability. If a provision is held unenforceable, it is modified to the least extent necessary and the rest stays in effect.
• No waiver. Not enforcing a provision once does not waive it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including provider or network outages.
• No third-party beneficiaries. These Terms create no rights in anyone other than you and us.
• Export and sanctions. You represent that you are not located in a country subject to U.S. embargo and are not on a U.S. restricted party list.
• Relationship. These Terms create no partnership, joint venture, employment, or agency relationship.
• Headings. Headings are for convenience and do not affect interpretation, and these Terms will not be construed against the party that drafted them.

25. Contact

Park Lane Real Estate LLC
4111-E Rose Lake Dr #8856, Charlotte, NC 28217
Legal notices and questions about these Terms: support@deallevel.io