Terms of Service

1. Who these Terms bind

These Terms of Service (the “Terms”) are a binding agreement between you and Park Lane Real Estate LLC, a North Carolina limited liability company (“Park Lane Real Estate LLC,” “we,” “us,” or “our”). They govern your access to and use of DealLevel and any related websites, applications, calculators, reports, and services (together, the “Service”).

By creating an account, or by using any part of the Service including the free calculators, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. The Service is a tool, not advice

The Service runs calculations on the inputs and assumptions you supply and presents the results. Results include deal metrics and the answer on whether a deal works, AI-generated readings of a deal and answers to questions about it, property lookups, listing imports, and rent, value, or after-repair-value estimates (together, “Outputs”).

Outputs are informational only. They are not financial, investment, tax, accounting, legal, appraisal, brokerage, insurance, or lending advice, and they are not an offer, solicitation, or recommendation to buy, sell, finance, insure, or lease any property or security.

2.1 No professional relationship

We are not your broker, agent, fiduciary, appraiser, lender, insurance producer, or advisor, and using the Service does not create any of those relationships. Park Lane Real Estate LLC is a real estate company, and any license it or its principals hold in any state is held for that company’s own business. Nothing in the Service is Park Lane Real Estate LLC representing you, soliciting a listing, quoting or binding insurance, or offering to transact with you. Where a licensed activity is involved, engage a professional licensed in the property’s state.

2.2 Estimates and defaults

Many figures in the Service are estimates or defaults, including figures scaled from a purchase price when actual data is not available, such as property taxes, insurance, maintenance, and holding costs. We label estimates where practical. You are responsible for replacing every estimate with a verified figure before you act on a result.

2.3 AI and third-party data

Some features send your inputs to a third-party AI provider and rely on web search and other third-party sources. AI systems produce output that reads as confident and can still be incomplete, outdated, or entirely fabricated, including invented figures and sources. Third-party data can be inaccurate. We do not review Outputs before you see them and we do not warrant their accuracy. Verify every material fact with the primary source and with licensed professionals before you make a financial decision. That includes price, rent, comparable sales, taxes, insurance, HOA dues, condition, permits, zoning, occupancy, and title.

2.4 No promise of results

We make no representation or guarantee about the returns, profit, cash flow, appreciation, occupancy, financing terms, or tax treatment you will achieve. Any figure the Service displays is a projection from assumptions, not a forecast and not a promise. Examples, sample deals, and marketing materials illustrate how the tool works and are not typical results, because there are no typical results.

2.5 Assumption of risk

Real estate investing carries substantial risk, including loss of your entire investment and liability beyond the amount you invested. You accept that risk. Every decision you make using the Service is yours alone, made on your own judgment and your own due diligence, and you agree not to treat any Output as the basis for a decision without independent verification. Modeled or past performance does not predict future results.

2.6 Reports you share with others

If you share a report or Output with a lender, partner, seller, buyer, or anyone else, you do so on your own responsibility and as your own work product. We owe no duty to those recipients, they may not rely on the Service, and you will not present an Output as an appraisal, inspection, underwriting decision, audited figure, or advice from us.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service for a company or other entity, you represent that you are authorized to bind that entity, and “you” means both you and that entity.

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for everything done under your account. Tell us promptly at [ADD SUPPORT EMAIL] if you suspect unauthorized access. You may not share, sell, or transfer your account. If you sign in with a third-party identity provider, that provider’s terms also govern your use of it.

4. Free tools and account features

Running a calculator requires a free account. Inputs you enter into the calculators are kept in your own browser so a page reload does not lose your work; they are not saved to your account unless you save a deal. Clearing your browser storage erases them, and we cannot recover them. Saved deals, portfolio views, reports, and AI features are stored on your account.

5. United States only

The Service is offered from and intended for use in the United States. We make no representation that it is appropriate or available anywhere else, and we do not offer it to individuals in the European Economic Area, the United Kingdom, or Switzerland. If you access it from outside the United States you do so on your own initiative and are responsible for compliance with your local law.

6. Fair housing and lawful use

You agree to use the Service in compliance with all applicable laws, including the federal Fair Housing Act, the Equal Credit Opportunity Act, and state and local fair housing, landlord-tenant, licensing, advertising, and short-term-rental laws. You may not use the Service to discriminate against any person on the basis of race, color, religion, sex, familial status, national origin, disability, or any other protected characteristic. You are responsible for confirming that your intended use of a property is lawful where the property sits.

7. License and acceptable use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business or personal investment analysis. You agree not to:

• copy, resell, sublicense, or run the Service for third parties as a service bureau, except as a plan you purchase expressly allows;
• reverse engineer, decompile, or try to derive the source code, prompts, or underlying models of the Service, except where law forbids that restriction;
• scrape, crawl, or use automated means to access the Service, or circumvent any rate limit, usage cap, paywall, or access control;
• create multiple accounts to evade usage limits, or resell your allocation of AI requests;
• submit content you have no right to submit, or use the Service to infringe intellectual property, contract, or privacy rights, including the terms of a listing service or MLS you copy from;
• upload malware, probe or test the security of the Service, or interfere with its operation or with other users;
• use the Service or its Outputs to train a competing model or build a competing product;
• misrepresent an Output as a professional appraisal, inspection, underwriting decision, or advice from us to any third party; or
• use the Service for any unlawful or fraudulent purpose.

8. Your content

You keep ownership of the deals, addresses, assumptions, notes, listing text, and other content you submit (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and transmit Your Content, including to the providers described in our Privacy Policy, for the sole purpose of operating, securing, supporting, and improving the Service for you. We do not use Your Content to train AI models, and we do not authorize our providers to do so.

This license ends when you delete Your Content or your account, except for copies kept for a limited time as our Privacy Policy describes, such as routine backups, and copies we must keep by law. You represent that you have the rights necessary to submit Your Content and that it violates no law or third-party right. We may remove content that we reasonably believe breaches these Terms.

9. Feedback

If you send us ideas, feature requests, or other feedback, we may use it without restriction, compensation, or obligation to you, and you agree we owe you nothing for it. Do not send us confidential information you expect us to keep secret.

10. Our intellectual property

The Service, including its software, calculation logic, scoring methodology, interfaces, text, design, and the DealLevel name and logo, belongs to Park Lane Real Estate LLC and is protected by intellectual property laws. Except for the license in Section 7, you get no rights to it. You may use and share reports the Service generates for your own deals, including with lenders, partners, and advisors, as long as you do not remove attribution and you observe Section 2.6.

11. Copyright complaints

If you believe content on the Service infringes your copyright, send a notice to [ADD SUPPORT EMAIL] with: your contact information; identification of the work you claim is infringed; identification of the material and where it appears; a statement that you believe in good faith the use is unauthorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your signature. We remove or disable material we determine to be infringing and terminate repeat infringers’ accounts.

12. Third-party services and links

The Service integrates third-party services and may link to third-party websites and listings. We do not control them and are not responsible for their content, accuracy, availability, or practices, and your use of them may be governed by their own terms and privacy policies. A third-party outage may make part of the Service unavailable, and Section 18 governs our liability for that.

13. Plans, billing, renewal, and cancellation

Parts of the Service are free with usage limits. Paid plans, when offered, are billed in advance through our payment processor, Stripe, at the price and interval shown at checkout. You authorize us and Stripe to charge your payment method on that schedule, and you agree to keep your payment details current. Stripe handles your card details directly under its own terms, and we never receive your full card number.

• Automatic renewal. A paid plan renews automatically at the then-current price for the same interval until you cancel. We will tell you the renewal price and interval before you subscribe, and we will send renewal reminders where law requires them.
• Cancellation. You can cancel at any time in the app, in the same number of steps it took to subscribe, or by emailing [ADD SUPPORT EMAIL]. Cancellation takes effect at the end of the current billing period and you keep access until then. Deleting your account yourself (Section 16) is different: it cancels your plan at once, your access ends with the account, and the unused part of the period is not refunded.
• Refunds. Fees are non-refundable except where law requires otherwise or where we state otherwise at purchase. We do not refund partial periods.
• Price changes. We will give at least 30 days’ notice before a price change applies to your next renewal. If you do not accept it, cancel before that renewal.
• Taxes. Prices exclude taxes. You are responsible for them unless we are required to collect them.
• Failed payment. We may suspend or downgrade paid features if a payment fails and is not cured after reasonable notice.
• Free trials. If we offer a trial, it converts to a paid plan at the end of the trial period unless you cancel first, and we will say so before the trial starts.
• Chargebacks. If you dispute a charge, contact us first. We may suspend an account with an unresolved chargeback while we sort it out.

If you purchase through a mobile app store, that store’s billing, renewal, and refund rules also apply, and you must cancel through your store account.

14. Beta and experimental features

We may label a feature beta, preview, or experimental. Those features are provided as is, may change or disappear without notice, may produce unreliable results, and are excluded from any commitment we make about the rest of the Service. Use them at your own discretion.

15. Usage limits, changes, and availability

AI features consume metered third-party capacity, so we apply per-user and per-IP rate limits and may adjust them to keep the Service running. We may add, modify, suspend, or discontinue any part of the Service, including turning AI features off entirely. Where a change materially reduces a paid feature you are actively using, we will give reasonable notice, and if the change leaves the plan substantially less than what you paid for, you may cancel and we will refund the unused portion of your current term. We do not promise any particular uptime.

16. Suspension and termination

You may stop using the Service at any time. You can delete your account yourself on your Account page, under “Closing your account,” or ask us to delete it by emailing [ADD SUPPORT EMAIL]. Deleting it yourself cancels any paid plan at once, as Section 13 explains, and cannot be undone. We may suspend or terminate your access if you breach these Terms, if your use creates risk or legal exposure for us or others, if you have not paid, or if the law requires it. Except where speed is necessary or notice is barred, we will give you notice and a chance to cure.

On termination, the licenses each party granted end. If you want a copy of your deal data, ask for it before you delete your account yourself, because that removes your deals at once. The Privacy Policy explains how to ask for a copy and lists what is kept after an account is deleted. Sections 2, 8 (for retained copies), 9, 10, and 17 through 25 survive termination.

17. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OUTPUT IS ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR PURPOSE. NO ADVICE OR INFORMATION YOU GET FROM US CREATES ANY WARRANTY NOT STATED HERE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARK LANE REAL ESTATE LLC NOR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, LOST INVESTMENT VALUE, LOST OPPORTUNITY, OR ANY PROPERTY ACQUIRED, DECLINED, OR DISPOSED OF IN RELIANCE ON THE SERVICE, WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply regardless of the theory of liability, apply to each of the parties released in Section 2, and hold even if a remedy fails of its essential purpose. They do not apply to liability that cannot be excluded by law, including fraud, willful misconduct, or death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you. You agree that these limits are a fundamental basis of the bargain and that we would not offer the Service at these prices without them.

19. Indemnification

You will indemnify, defend, and hold harmless Park Lane Real Estate LLC and its members, managers, officers, and employees from any third-party claim, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of Your Content, your use of the Service, any Output you shared with or relied on for a third party, your violation of these Terms or applicable law, or your infringement of any third-party right. We will notify you of the claim, let you control the defense with counsel we reasonably approve, and cooperate at your expense. You may not settle a claim in a way that admits our fault or binds us without our written consent.

20. Disputes, arbitration, and class waiver

Read this section carefully. It changes how disputes between us are resolved and limits your rights in court.

20.1 Talk to us first

Before starting arbitration, send a written description of the dispute and the relief you want to [ADD SUPPORT EMAIL] and give us 30 days to resolve it informally. We will do the same before bringing a claim against you. This step is a condition of starting arbitration, and the deadline to file is paused while it runs.

20.2 Binding individual arbitration

If we do not resolve the dispute, you and Park Lane Real Estate LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. If the AAA will not administer the case, the parties will agree on another established administrator, or a court may appoint one. The arbitration will be seated in North Carolina, and you may elect to participate by telephone, videoconference, or written submission where the rules allow. The arbitrator decides questions of arbitrability, may award the same individual relief a court could, and the award may be entered as a judgment in any court with jurisdiction. The Federal Arbitration Act governs this section. Filing and arbitrator fees are allocated by the AAA rules, and we will pay them where the rules require or where the arbitrator finds they would make arbitration prohibitively expensive for you.

20.3 Class action and jury trial waiver

YOU AND PARK LANE REAL ESTATE LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim and only that claim proceeds in court, and the rest of this Section 20 stays in effect.

20.4 Coordinated claims

If 25 or more similar demands for arbitration are filed against us by or with the help of the same firm or coordinated group, the demands will be grouped into batches of no more than 50, each batch resolved by a single arbitrator as a single consolidated proceeding, with the remaining demands held until the earlier batches conclude. Any filing deadline is paused for held demands. This paragraph does not create a class action and does not waive Section 20.3.

20.5 Exceptions

Either party may bring a qualifying individual claim in small-claims court, and either party may ask a court for injunctive or other equitable relief to protect intellectual property or stop unauthorized access to the Service.

20.6 Your right to opt out

You may opt out of Sections 20.2, 20.3, and 20.4 by emailing [ADD SUPPORT EMAIL] with the subject line “Arbitration Opt-Out,” or by writing to the address in Section 25, within 30 days of first accepting these Terms. Include your account email. Opting out affects nothing else in these Terms and will not affect your access to the Service.

20.7 Time limit

Any claim arising out of the Service must be filed within one year after it arises, or it is permanently barred, unless applicable law forbids shortening the period.

21. Governing law and venue

These Terms and any dispute arising from them are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and Park Lane Real Estate LLC consent to the exclusive jurisdiction and venue of the state and federal courts in North Carolina. Nothing here strips you of the protection of mandatory consumer law in your home state.

22. Changes to these Terms

We may update these Terms as the Service changes. We will update the effective date at the top and, for material changes, give reasonable advance notice by email or in the app. Changes apply going forward, not to disputes that already arose. Using the Service after a change takes effect means you accept the updated Terms. If you do not agree, stop using the Service and cancel any paid plan.

23. Notices and electronic communications

You agree to receive communications from us electronically, including service, billing, security, and legal notices sent to your account email or shown in the app, and you agree those satisfy any requirement that a notice be in writing. Keep your email address current. Formal legal notices to us must go to [ADD SUPPORT EMAIL] and, where these Terms require it, by mail to the address in Section 25. Marketing email, if we ever send it, always carries an unsubscribe link; unsubscribing does not stop service and billing notices.

24. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service and replace any earlier version.
• Severability. If a provision is held unenforceable, it is modified to the least extent necessary and the rest stays in effect.
• No waiver. Not enforcing a provision once does not waive it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including provider or network outages.
• No third-party beneficiaries. These Terms create no rights in anyone other than you and us.
• Export and sanctions. You represent that you are not located in a country subject to U.S. embargo and are not on a U.S. restricted party list.
• Relationship. These Terms create no partnership, joint venture, employment, or agency relationship.
• Headings. Headings are for convenience and do not affect interpretation, and these Terms will not be construed against the party that drafted them.

25. Contact

Park Lane Real Estate LLC
[ADD MAILING ADDRESS]
Legal notices and questions about these Terms: [ADD SUPPORT EMAIL]